Awake Tours

info@awaketours.com
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FAQ

Do many people go solo on your tours?
Yes we have lots of people who choose to go solo for many reasons!

Is there an age minimum or limit for your tours?
All tours have a minimum age limit of 18 years old. There is no maximum age but our age range is generally 18-35.

Do I need travel insurance?
Yes you must have travel insurance. You will not be allowed to start the tour unless you have full coverage for the duration of the tour.

Must I place a deposit to secure my spot?
Yes you must. In order to secure your place a deposit must be received. All remaining payment must be paid 8 weeks before the tour begins ( unless otherwise specified) in the form of card payment, money order or direct transfer. You will not be allowed to participate in the tour if you have not paid for your tour in full.

How much free time is there on tour?
There is quite a bit of free time on most tours however you will be given direction by your tour guides as to the local hotspots and general information, free time varies with each tour.

Must I pay for the activities mentioned in my tour?
No. All activities mentioned in the ‘whats included’ list have been prepaid for and you will not have to spend money on these.

How long are the bus rides?
Bus rides vary from 30minutes up until 7 hours. You will receive frequent stops no matter what length your tour is and you will be aware of all trip times before the tour commences.

How much luggage can I take?
We have a maximum of 20kg per person. Please note if your tour involves flights this is very strict and you will have to pay extra for any luggage over this limit.

Will my tour definitely go ahead?
Not all tours are definite until certain numbers are booked. You will be informed immediately whether your tour is certain or not when numbers are reached. However, demand is very high and tours will almost always depart.

What is your cancellation policy?
Over 62 Days: Deposit is forfeited
62 Days-Day of Departure: 100% of tour is forfeited

What time will the day usually start?
Depending on the tour, start times vary. However days tend to start quite early to make the most of each day. Travel Day wake up times will be very strict and normally quite early.

Do you offer group discounts?
Yes for groups of 10+ we have a 20% off all persons tour discount. All tours must be paid in full and all at the same time by one person and not by multiple accounts.

I have a really cool idea for an extreme tour why isn’t it on your site?
Feel free to let us know your crazy ideas and we’ll try our best to make it happen. Email your cool idea to info@awaketours.com If it works you will get to do the tour for free!

Do I need to get a Visa?
Depending on which country you are coming from and going to you may have certain visa requirements. Please contact your local associated embassy for information or alternatively contact Awake Tours and we will help you out.

Where will I be sleeping?
Your accommodation will vary depending on your tour. You may stay at hostels and backpackers, budget hotels, 4-5 Star Hotels, , Campsites or Resorts. For particular information regarding your chosen tour please email us and we will be more than happy to provide you with more information.

My passport will expire during my trip, do I need to renew it?
You will need to have a passport which is valid for the whole duration of your trip, this will help to avoid any problems upon arrival and departure.

When will I receive my travel documents?
All documents will be mailed and a copy emailed through to you 40 Days before your tours departure. If you will not be at your postal address at this point in time please let Awake know this so we can make alternate arrangements.

My friends and loved ones want to know where I will be – How can they do this?
You will be provided with a full list of emergency contact details as well as numbers for each place where you will be staying each night.

I want to go on an American tour but I am underage, Can I still join the tour?
Sure you can! Just be aware that the legal drinking, gambling and clubbing age is 21 in all of the USA. You will sometimes be able to attend 18+ events however this is quite rare and you should be aware that you may not be able to partake in all activities that the 21+ crowd are able to. Drinking of alcohol is strictly prohibited for persons aged under 21.

I want to meet the people on my tour before the tour begins! How do I do this?
Facebook private group meetups will be created for each tour. Once all is confirmed you will recieve a link to your meetup and will then request acceptance. Once accepted you will be free to chat to the people who you will be on tour with and to get to know them before you leave the country.

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