Cancellation and Refund Policy

In the event you wish to cancel your tour/event after booking we require written confirmation via email.  

All Deposits are non-refundable & non-transferable to another person. If you cancel after paying a deposit you will not receive your deposit back. If you cancel 91 Days before your tour up until the day of Departure: 100% of the full tour invoice is forfeited.

I want to join Awake Tours but I am a solo traveller.

80% of our tour attendees are solo travellers. We specialise in making you feel as if you are part of the family from night one & as if you never booked the trip solo! You will leave with a family. Trust us, you will not regret it!

Am I too old? What’s the age limit?

We get this one A LOT! In short – NO you are not too old! Our tours are all about a mindset! Being open to travel & meeting new people & having fun. In saying that, with everyone who books the ages generally range between 18-39. If you enjoy the things we showcase that we do on Awake Tours & you feel like we are your type of people & you’re a good person ready to have some fun & see the world – then you will fit right in.

Lockdowns, Travel Disruptions, or similar.

If your home country or the country you are visiting or any of the countries which you need to get through to your final destination go into lockdown & you can’t make the tour, you will receive a credit to the full amount of your tour to be used within 12 months from the date of your original tours departure. OR in the event the lockdown is for an extended period – within 12 months of the first day, it is legal to leave your country. 

What will Awake Tours be doing to ensure I have a COVID-19-safe trip?

Awake has been working very closely with all its external providers to ensure all cleanliness & legal protocols are met for every country we visit. Increased cleaning, staff testing, required vaccinations; or negative tests, self-regulated air conditioning on our yachts as well as increasing cleaning to 2 x a day disinfecting all common areas, handles & surfaces, mask-wearing by staff where required, & social distancing where necessary are just some things we have changed going forward. 

Will I need to be vaccinated to join Awake Tours?

We do not have a mandatory vaccine policy. However your home country may require you to be vaccinated to leave & return. The country your tour is in may also have its vaccine requirements as well as the events you will go to – this is case by case. It is your responsibility to look at what is required for your home country as well as any countries you are transiting through to get to tour as well as your tour & events.

Are flights included?

Flights are not included. We always meet up at the starting location of the event. To see what’s included in detail, take a look at the end of your chosen tours page located in the What’s Included tab – to see what is included. It is generally everything from when you step foot at the location until when you leave. We can help you book cheap flights. Please contact us to get a quote.

Can I see who is on my tour before I leave?

Yes 🙂 We have a crew Messenger chat which is created 4 weeks out from your tour for pre-tour meet-ups, talking through the tour & to help you get through post-tour depression.

Why do you guys have so many good reviews?

We provide quality service, and out-of-this-world experiences & want to show you the V.I.P / proper way to experience the places we go. We take care of everything for you & are often described as controlled chaos. There is a reason why word of mouth is the #1 way people find out about Awake Tours. We provide extreme quality while keeping things affordable. Anyone can go backpacking & see certain places; however, Can you see Croatia on a megayacht? Get a cabana on the stage with the artists for the EDC Pool parties? Get a Penthouse in one of the most exclusive hotels in Vegas? Get backstage artist passes for the world’s largest dubstep party? We LOVE what we do & create experiences you could never do on your own & we love to share these with you!

How much money should I bring?

You can go to Vegas & spend $600 a day or $60 a day it depends. As a general rule, we say between $200-250 per day if you want to not penny-pinch while you’re out ( Unless you’re coming to Thailand, where $40 can have you treated & eating like the King/Queen you are). Remember to factor in the exchange rate when you budget, every tour varies.

Can I get a discount if I book more than one tour?

Yes! You may receive $100 off your 2nd tour and every tour after that when you do more than one tour in one calendar year. (*excludes Coachella + TML)

Do you have a discount for groups of mates?

Groups of 6 or more get $100 off each person’s invoice!

Every tour is different, so please Contact Us if you have any particular questions! We look forward to meeting you.